Track your order
Your order confirmation email has a View your order button. It opens your order status page, where you'll find the tracking number as soon as your portrait ships.
You can also sign in with the email you used at checkout to see all your orders.
- Order confirmed — we email you right away
- Quality check and production — 2–5 business days
- Shipped — tracking number by email
- Delivered — usually 3–7 business days within the US
Help
Shipping questions
How long does it take?
Your free preview is ready in about a minute. After you order, we make your print in 2–5 business days, and shipping within the US usually takes 3–7 business days. You'll get a tracking number by email as soon as it ships.
How much is shipping?
Shipping is free on every order within the United States. Prints are made and shipped from the USA.
What if my print arrives damaged?
Contact us within 30 days of delivery with a photo of the damage and we'll reprint it for free. Because every portrait is made to order, we can't accept returns for a change of mind — that's why you see and approve your preview before you buy.
Still have a question? Contact us
